Elevate Your Community Experience with Expert Program and Community Management
You have the product and the services lined up, you’ve built a community & platform
Your clients and community mean everything to you, there are hundreds of moving pieces and you struggle to find time to do it all, and you think that no one will care as much as you….
But what if we could change that? What if you had someone you could trust to have your back and who would look after your people the way you wanted so that you could focus on your zone of genius?
In today's fast-paced world, exceptional service isn't just about meeting expectations — it's about creating meaningful connections that leave a lasting impact. As a dedicated Program and Community Officer, I focus on creating and building relationships that set us apart. My expertise lies not only in efficient program management and vibrant community engagement but also in making every interaction memorable and meaningful.
Let's build a community where every member feels valued, heard, and inspired. Together, we can create an environment where people don't just participate — they thrive.
Join me in transforming the way we connect and grow.
How I can help you:
Program & Project development
Are you ready to elevate your business to new heights? We’re passionate about helping you succeed. Our dedicated team is here to provide personalized support and innovative solutions, ensuring your operations run smoothly, your educational offerings stay top-notch, and your events and marketing strategies are executed flawlessly. Here’s how we can support your journey to success:
Strategic Execution & Implementation: We provide robust support in executing your concepts, strategies, and funnels, ensuring a seamless implementation of your roadmap as directed by your CEO and COO.
Educational Program Enhancement: From updating content to building engagement, we support your educational plans and courses by sharing new resources and recorded calls, ensuring your offerings remain fresh and valuable.
Event Planning & Support: Whether it’s research, planning, logistics, or on-the-day assistance, our team is dedicated to making your events a resounding success.
Marketing & Visibility Optimization: Our expertise in executing marketing and visibility strategies includes making insightful suggestions for continuous improvement based on day-to-day operations.
Program & Event Management: We provide comprehensive support in running all programs, offering coaching and customer support during live events to ensure a smooth experience for your participants.
Coordination with Subject Matter Experts: We manage the logistics of hosting experts for your programs or events, ensuring their contributions add significant value to your offerings.
Customer Engagement & Support: From email management to onboarding inquiries, our customer support services ensure every interaction with your audience is handled professionally and efficiently.
Customer and Community Management
Do you dream of building a vibrant, engaged community and providing outstanding care for your customers? Let’s make that happen! I am passionate about helping you connect with your audience and ensuring every customer feels valued and supported. Here’s how we can make a difference together.
System Development for Customer and Community Support: We develop robust systems to support your customers and community, helping you create a thriving global network.
Message and Outreach Coordination: We assist in creating and delegating the delivery of messages, gifts, outreach efforts, videos, automation, and more—anything that enhances your customers’ experiences.
Customer Care System Execution: Whether through Facebook groups, newsletters, social media, text services, or any other communication channels, we execute or delegate a comprehensive customer care system.
Primary Contact for Customer Service: We serve as the main point of contact for all customer service needs and inquiries, ensuring every interaction is handled with professionalism and care.
How to get started:
I offer this based on packages of 5, 10 and 20 hours per week depending on your needs. Further details available during our call and/or your proposal.
Investment: Starts at €580
When you hire me to support your programs and community, I’ll make sure that all content is updated as needed, recorded calls are uploaded to the portal, client questions are answered promptly, and emails are responded to in a timely manner. I will also stay active within the community, working diligently to make sure everyone who has purchased from you feels supported and valued.
About Ineke
Managing relationships and expectations, along with keeping operations running smoothly, has always been at the heart of every role I’ve taken on. I love making sure everything is working as it should and that all the moving parts are in the right place.
After years as a virtual assistant handling community management, I found my passion in podcast management. I adore the medium and enjoy the process and flow of managing podcast assets. My clients, both past and present, have always shared messages that serve their communities. It’s an honour to help bring those messages to the public, I’m proud when their community talks about a transformation an episode has brought about or the impact it’s created. I’d like to support you in creating an impact in other areas.
As a program and community manager, I’ll make sure your clients receive the highest level of support throughout the programs and offers they buy from you. If you have a community, I’ll ensure they feel seen and valued.
I genuinely care about people, enjoy the relationship aspect of work, and love making sure everything runs smoothly.
How It Works
Set up your call
Let’s set up a call to discuss the specifics of your program and community needs.
Customise Your Proposal
We do the admin part of contacts and invoices and get to work on your community.
Love on your community
We dive into your systems and SOPs, set up project management tool and get to work.
Some of the tech I use and love
Happy Clients
“We literally could not bring this show to our listeners every single week, faithfully, without Ineke. She has been such an important part of our podcast team. She came aboard when we were already running and just had such fresh eyes to take a look at our content, how we could be producing the show even better and where we could be distributing our content to get even more listeners. She is just an amazing part of our team.” April Beach
“I quite simply could not run my business without Ineke. She has taken complete ownership over a part of my business that always used to fall to the bottom of my to-do list. She’s quite honestly stuck with me for as long as she’ll have me!” Maria Carras.